Tip #2 - Improve Customer Service
How often do your customers inquire about the status of an order? Can you give them quick answers? Better yet, do you have the necessary controls that enable you to provide top quality service so these inquiry calls become less frequent and urgent? Panasoft has developed a special Customer Service Module that can help you dramatically improve your customer service.
What does Panasoft's Customer Service Module (CSM) do? It provides status information on open orders and invoices.
You need to have all of this information at your fingertips if you want to be able to provide top quality customer service:
What contact information does the CSM track and search on?
- Account number
- Contact name
- Company address
- Phone number
- Customer P.O. number
- Mail I.D. number
What shipping information does the CSM provide?
- Shipment weight
- Freight tracking numbers
- Shipment dates by item
- Freight charges
What order information does the CSM provide?
- Location number
- Order number
- Order date
- Salesperson
- Item numbers
- Discount amounts
- Prices
- Total order
amounts- Tax amounts
- Order status
What payment information does the CSM provide?
- Terms code
- Invoice number
- Un-posted payments
- Posted payments
Customer Service Profit Questions
- How many orders do we let "slip through the cracks"?
- What does it cost now in terms of time and resources to answer customer inquiries?
- Are our customers pleased with our efficiency, or put off by it?
- Are we losing customers because of poor customer service? How many?
- Are we losing sales because of poor customer service? How much?
